headspace Joondalup is a free and confidential service for young people aged 12-25. We can help with mental health, physical and sexual health, alcohol or drug use, and work and study.
How To Get Help
You can fill out one of the forms below, call, email or drop-in to the centre. Family and friends can also contact us. Scroll down for more information.
Professionals and other services; a GP mental health plan is not needed to refer. Please note we are not a crisis service.
- Monday: 8:30am - 4:30pm
- Tuesday: 8:30am - 4:30pm
- Wednesday: 8:30am - 4:30pm
- Thursday: 8:30am - 7:00pm
- Friday: 8:30am - 4:30pm
- Saturday: 9:00am - 5:00pm
- Sunday: Closed
headspace Joondalup is operated by Black Swan Health Ltd. All headspace services are funded by the Australian Government Department of Health. Administration of funding is carried out by the headspace centre’s local Primary Health Network, in this case, Perth North (WA Primary Health Alliance Ltd).
Mental health workers – which may include psychologists, psychiatrists, counsellors and other workers – that can help if you're just not feeling yourself.
A headspace early intervention program to improve the lives of young people, and their families, who are affected by psychosis.
Centres have a range of programs and activities for young people. Just ask your centre what they have on.
Workers either on site or linked to the centre who can assist you with any alcohol or other drug issue.
A group of young people who help with events and some decision making at a centre. Ask your centre about getting involved.
If you're aged 12-25 and going through a tough time, why not give headspace Joondalup a call? You can access headspace no matter how big or small your problem may seem.
You can call or drop in to headspace Joondalup and talk to one our team members Monday to Friday between 8.30am and 4pm.
In the first instance, please call us on 9301 8900 and speak with our Duty Officer about what's happening and we can go from there. Face to face appointments can be arranged if required.
If you are a young person contacting headspace Joondalup for supports for yourself, you will first chat with our Duty Officer who will:
- Chat with you about what you are wanting help with
- Explain to you the services we are able to provide; and
- Work with you to develop a plan for how your needs can best be met.
If you're not able to phone us, or if you don't feel comfortable in doing so, you can email email@example.com with your contact details and a headspace team member will get back to you either by phone or email to discuss referral options.
You can also contact eheadspace, a free online and phone support service for young people, on 1800 650 890 or visit eheadspace.org.au to have a confidential chat online
If you are in crisis please contact emergency services:
- Mental Health Emergency Response Line (MHERL) - 1300 555 788
- Acute Response Team (ART) - 1800 048 636
- Kids Help Line - 1800 55 1800
- Lifeline Australia - 13 11 14
If headspace Joondalup sounds like the right place for you, our duty officer will complete an intake form with you. They will ask you a few straight forward questions about your situation. This shouldn't take longer than 5 minutes. The next step will be inviting you in for an assessment to work out exactly how we can help you.
Frequently asked questions
What kind of things can you help me with?
headspace Joondalup can help with concerns or questions related to general health, mental health and wellbeing, employment, education and training, and alcohol and other drug concerns. If you are not sure if we can help or not then just give us a call.
How old do I have to be?
headspace provides services to young people between the ages of 12 and 25 and their families.
Do my parents need to come with me?
Although we feel it's great if parents can come and support you, we also understand this may be difficult sometimes for many reasons. Therefore your parents don't have to attend headspace with you. You may want to bring someone else that you feel comfortable with, or you can also attend by yourself if you chose to.
How much does it cost?
headspace services are free of charge.
Do I need to bring anything with me?
If you have a Medicare card you may bring it with you, but don't worry if you don't have one because we can help you get one.
For information on the Medicare card and for alternatives for young people who cannot access Medicare or other government funded healthcare programs please go to https://www.humanservices.gov.au
Do I need a referral to come?
No you don't need a referral, if you are between the ages of 12 and 25 just give us a call and talk to one of the team to see how we can help. You can also ask a friend, teacher, parent, other family member, health worker or community agency to contact headspace for you.
Do you tell people what I say?
At headspace we take your privacy very seriously and anything you say to us is confidential. If your information needs to be given to other people or organisations we will ask you for your permission. The only time we would talk to someone else without your permission is if you tell us that you are going to hurt yourself or someone else, or if we are required to by law. Keeping you and other people safe is our main concern.
How do I make an appointment?
First step is to give us a call on (08) 9301 8900 or email us at firstname.lastname@example.org and talk to one of the team who will:
- Chat with you about what you are wanting help with
- Explain to you the services we are able to provide; and
- Work with you to develop a plan for how your needs can best be met
We will then use this information to match you up with a worker who will contact you to book a face to face appointment.
You can also ask a friend, teacher, parent, other family member, health worker or community agency to contact headspace for you.
What if I'm not ready to speak to someone face-to-face?
It's not unusual to feel nervous about getting help for the first time. If you're going through a tough time and you're not ready to chat to someone face-to-face, eheadspace provides confidential online web-chat and telephone mental health support 7 days a week. To access eheadspace for the first time all you need to do is register at eheadspace.org.au or phone 1800 650 890.
Do you have a waiting list?
We try and see people as quickly as possible but sometimes you might have to wait a couple of weeks for an appointment.
How do I find the centre?
We are located on the corner of Grand Boulevard and Reid Promenade, however our main entrance is on Reid promenade, just opposite the Joondalup Court. There is paid parking directly outside and also further down the road next to the Police Station. If you are using public transport, the Joondalup train station is a 10 minute walk from us, through the Lakeside shops and there are also multiple bus stops along Grand Boulevard. Our centre is wheelchair friendly.
You can always call us, and we'll give you specific instructions as well!
I'm wanting more information on how i can support my son/daughter. Where can i go for information or support?
The family helpline
A confidential telephone counselling and information service for families with relationship difficulties. It is available 24 hours, 7 days a week on (08) 9223 1100.
The Parenting WA Line
A telephone information and support service on parenting. It is available 24 hours, 7 days a week on (08) 6279 1200 or 1800 654 432.
Parent Drug and Information Service
(08) 9442 5050
Helping Minds (formally ARAFMI)
Ciara Crotty | Program Manager
Louise Shankly | Senior Mental Health Clinician
Carly Mercadante | Allied Mental Health Clinician
Chloe Hassell | Allied Mental Health Clinician
Louise McGreal | Registered Psychologist
Kerryanne Miller | Youth Access Clinician
Cameron Barron | Youth Access Clinician
Maria Leong | Youth Access Clinician
Rajeswarri 'Jes' Vanugopal | Youth Access Clinician
Harrish Nair | Outreach & Group Work Clinician
Rachel D'Arcy | Outreach Youth Access Clinician
Caito Smith | Outreach Youth Access Clinician
Asha Natalwala | MBS Practitioner
Jennifer Eisenhaur | MBS Practitioner
Louise McGreal | MBS Practitioner
Susan Theseira | Community & Youth Engagement Officer
Sarah Hall | Administration and Reception Officer
Sandra Mirfield | Administration and Reception Officer
Kaitlyne Williams | Administration and Reception Officer
Erin Fitzgerald | Administration and Reception Officer
Gabriele Santos | Administration and Reception Officer
General Referrals to headspace Joondalup
General practitioners (GPs), allied health, school and other community-based professionals can refer young people using the headspace Joondalup Referral Form. Referrals should include as much information as possible and the young person must consent for the referral to proceed. GPs can include a mental health care plan (if applicable) for the young person and forward with the Referral Form.
For more information please read our Referral Guidelines for Professionals here.
Our Referral Form is here.
Fax: 9301 0859
Referrals to headspace Early Psychosis
Please contact our Mobile Assessment Treatment Team (MATT):
- Click here to complete the headspace Early Psychosis Referral Form the completed form can be faxed, emailed or posted using the below contact information.
- Phone: (08) 9301 8900
- Fax: (08) 9301 0859
- Email: earlyPsychosisReferral@headspacejoondalup.com.au
- Please note the referral form is not mandatory and referrals can be made in the form of letters, emails or self-referrals.
Once the client's details have been recorded, a friendly Duty Officer from MATT will make contact within 24 hours.
About the headspace Early Psychosis Team
headspace Early Psychosis at Joondalup is a continuing care team of multidisciplinary professionals who provide recovery orientated, early intervention services to young people aged 12-25 who are experiencing a First Episode of Psychosis or at Ultra-High risk of experiencing Psychosis. Our service is based on EPPIC (Early Psychosis Prevention and Intervention Centre) from Orygen Youth Health. Our practice and service provision are based on assertive outreach, family work, functional recovery and partnerships with other community organisations to enhance care.
headspace Early Psychosis Joondalup the 'Hub' of the program, with Midland and Osborne Park being the 'Spokes'. The Hub provides extended hours of service to clients accessing headspace Early Psychosis, as well as specialist services such as functional recovery groups and family therapy.
headspace Joondalup offers a range of free groups and workshops for young people and for their family and friends.
Group themes vary from life-skills to socialising to general support. Groups are a great way to connect with others, gain new perspectives and get practical information in a safe and inclusive space.
Click here to open our Groups Sign-Up form!
Upcoming groups for young people:
- hQ Space: Ages 12-25. LGBTQIA+ social group. 1-3pm, 1st and 3rd Saturday each month.
- Empower Hour: Ages 12-25. Tips for self care, variety of topics. Thursdays 4.30-6pm, twice a month.
- Healthy Relationships: Ages 12-25. Relationships need respect, trust, communication, and more. Thursday 24th June, 4-6pm.
- Getting Along and Keeping Cool: Ages 12-17. Manage anger, communicate assertively. Thursdays, 4.30-6pm for 8 weeks, starting 22nd July.
Groups for Family and Friends of young people:
If you are interested in the following groups for Family and Friends of young people, please let us know by completing our Groups Sign-Up Form. We hope to run these in future if there is enough interest.
The role of the Community and Youth Engagement Officer is to:
- raise awareness of headspace services
- educate about youth mental health, healthy coping strategies and help-seeking skills, and
- challenge stigma that surrounds mental health and related youth issues.
We can deliver a range of community engagement activities to groups of young people, family and friends, and others who support young people, for example:
- Presentations (in-person or online)
- Panel discussions
- Expo stalls
- Centre tours
For all community engagement requests please complete the Community Engagement Request Form.
Please give at least two weeks notice. A response to your request will generally be given in 5-10 working days. We try to support as many services and schools as possible, but we do not always have the capacity to accommodate every request.
We strongly preference requests that:
- Involve our priority groups (Young people who are: Aboriginal and/or Torres Strait Islander, LGBTIQA+, Culturally and/or Linguistically Diverse, at risk of homelessness, at risk of alcohol and other drug misuse).
- Demonstrate how young people in the group can identify what issues are relevant or important to them prior to the activity/event.
- Demonstrate how young people participate in the planning and delivery of the activity/event.
We can also provide promotional materials such as posters, brochures, fact sheets and merchandise.
To request resources, please complete the Resources Request Form.
If you have any questions or concerns, feel free to call us on (08) 9301 8900 or email email@example.com with subject line: Community Engagement
Make a donation
If you would like to make a donation to our service, you can click this link here. Note that this link is hosted on Black Swan Health's website, the local health organisation that delivers headspace Joondalup's services.
Fundraising with Entertainment
20% of every membership we sell goes directly to our Fundraising.
From dining to shopping, to travel, get more of what you love & give back to our service. Share in the good, with up to 50% off and 2-for-1 deals in Perth and across Australia and New Zealand.
Buy your Entertainment Membership online here: www.entbook.com.au/91z5879
The Push Up Challenge 2021
Watch this space for updates on the next Push Up Challenge, set to run from 1st to 25th of June 2021!
In the meantime, learn more about The Push Up Challenge here.
We appreciate all feedback (compliments, suggestions and complaints) about the services and care we provide to you. This feedback is used to make sure that you, and others like you, have the best possible experience.
We take all feedback seriously and will do our best to respond to your feedback quickly.
You can submit feedback online via this form*
*Please note that this feedback goes to Black Swan Health, the local health organisation that provides headspace Joondalup's services.
You and your family or friends can also provide feedback about your service experience in other ways including:
- in person at our centre
- speak with our friendly reception team, or
- complete an anonymous feedback form, available in our reception area
- by phone – (08) 9301 8900
- by email – firstname.lastname@example.org
Employment and Volunteering
headspace Joondalup is a service delivered by Black Swan Health Ltd.
Employment vacancies will be advertised at:
We contract allied mental health private practitioners (clinical or registered psychologists, social workers or occupational therapists) from time to time to work with clients and bulk bill under the Medicare Benefits Scheme (Better Access Initiative). Expressions of interest can be directed to the Program Manager at email@example.com
Student placements will be considered on an annual basis and are usually brokered through the respective University.
Youth Reference Group (YRG)
At headspace Joondalup we believe that youth participation is fundamental to the delivery of quality services for young people.
The purpose of the Youth Reference Group (YRG) is to ensure headspace Joondalup services are youth friendly and relevant to young people. The YRG provides direction and input into the development of the service. This ensures young people have a voice about current issues, youth participation activities and community awareness events.
Our YRG meets up once a month to discuss all that happens at headspace Joondalup and about youth mental health issues. Our dedicated members have the opportunity to come along to an array of community events to advocate for headspace.
YRG members are volunteers aged 16-25. They might live, work, study, or spend time in Joondalup or Perth's northern suburbs.
What you get:
- New skills and training
- Building connections with your community
- Social space to meet other young people
- Food at meetings
- An eGift card for attending monthly meetings
- Volunteer experience and a potential professional reference
How to apply:
If you are interested in learning more about our YRG please contact headspace Joondalup on 08 9301 8900 or firstname.lastname@example.org with "YRG" in the subject line.