headspace
Adelaide

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Please Note

HOURS

We are currently by appointment only during the below hours:

Monday: 9:00am - 5:00pm
Tuesday: 10:00am - 5:00pm
Wednesday: 9:00am - 7:00pm
Thursday: 9:00am - 5:00pm
Friday: 9:00am - 5:00pm
Saturday: Closed
Sunday: Closed

About

headspace Adelaide is a free and confidential service where young people aged between 12 and 25 can access qualified youth mental health professionals. We do this through two main programs: Primary Platform and Early Psychosis. 

You can complete our   Online Community Referral Form  or print a paper based Community Referral Form  here

For more detailed information about the range of services we offer, please go to the 'more information' section below. 

 

Please Note

HOURS

We are currently by appointment only during the below hours:

Monday: 9:00am - 5:00pm
Tuesday: 10:00am - 5:00pm
Wednesday: 9:00am - 7:00pm
Thursday: 9:00am - 5:00pm
Friday: 9:00am - 5:00pm
Saturday: Closed
Sunday: Closed

headspace Adelaide is operated by Sonder. All headspace services are funded by the Australian Government Department of Health. Administration of funding is carried out by the headspace centre’s local Primary Health Network, in this case, Adelaide (Adelaide PHN).

Services

Mental health workers – which may include psychologists, psychiatrists, counsellors and other workers – that can help if you're just not feeling yourself.

A headspace early intervention program to improve the lives of young people, and their families, who are affected by psychosis.

“As soon as I sought help, I suddenly realised that my anxiety was very treatable and that I wasn’t alone.”
- Charlie

More information

In response to COVID-19, we are adjusting our service delivery at headspace to incorporate video and phone counselling (Telehealth).

You can download our telehealth factsheet here.

What is telehealth?

Telehealth allows you to talk to a headspace clinician, privately through a phone or video call rather than seeing them in person. The headspace clinician will listen and help you with strategies to get through tough times. You will be able to see, hear and talk to your clinician, exactly as if you were talking to them in person.

headspace uses systems that meet recommended standards to protect the privacy and security of Telehealth appointments and are in accordance with the Australian Privacy Act and Australian Privacy Principles.

Why is headspace offering Telehealth?

We’ve taken this step to ensure the safety of young people, their family and friends, and staff working in our headspace Centres due to COVID-19.

How does an appointment via Telehealth work?

A telehealth appointment is just like a normal appointment; only you will be seeing and speaking to your clinician on a phone or computer/smartphone screen. Your worker will already have relevant information about you to support your telehealth session.

If you are unsure about using telehealth you can also have a family member, carer or friend with you if you wish with the consent of your clinician. You will sit in front of a computer or smart device and you'll be able to see yourself and your clinician on our Telehealth platform screen.

At the time of your video Telehealth session, your device will ring and the connection is made with your clinician and the sessions begins. The clinician will speak with you about your needs the same as if you were in the face-to-face consultation.

What equipment do I need for my appointment?

You’ll need a laptop, tablet or mobile and internet connection for online video appointments. If you prefer chatting over the phone, then just a mobile or landline is required. It’s a good idea to test your equipment 15 minutes prior to your appointment to prevent any delays.

Please ensure your device is plugged in or at least has enough charge for the duration of the required appointment.

It is important for you to use a secure internet connection rather than public/free Wi-Fi. This will provide greater security reducing the risk of unauthorized access to your session

What is required of me?

  • You will need to inform us of your location (address) at the start of each telehealth session.
  • You will need to inform us if anyone else if as home (we will record this on your file so we can contact someone else at your home in an emergency).
  • Try to ensure any interruptions are minimised. Where possible, you will need to be in a quiet and private room. If you can’t find a space inside, maybe try your backyard. If you’re comfortable, let your family know you are on a call and ask for some space. If this feels too much, please let your clinician know so that they can support you to figure out how best to manage this. Please inform your clinician if the privacy or confidentiality of the room is compromised/breached at any stage of the appointment.
  • Other devices which could interrupt the telehealth session should be muted/switched off.
  • You are not permitted to record the Telehealth appointment without advance written permission of headspace.
  • It is important to be on time for your Telehealth appointment. If you need to cancel or change your appointment, you must notify us in advance by phone.
  • During video Telehealth appointments, look at the video camera on your monitor/smart device so you have good eye contact with your clinician.
  • Speak clearly so your voice can be picked up by the microphone.
  • If you have a question or want more information during the appointment, just ask your clinician.
  • If you are not an adult, we need the permission of your parent or legal guardian (and their contact information) for you to participate in Telehealth appointments.

What will happen if the audio/video technology fails?

There may be delays or lags in video Telehealth on occasions due to failures of the video platform and internet connection.

When we commence Telehealth appointments, we will develop a Safety Plan with you. This plan includes a phone number where you can be reached. We need this information to restart the session or to reschedule it, in the event of technical problems.

Your Safety Plan will include at least one emergency contact and crisis supports for you, in the event of a crisis situation.

If the video Telehealth connection drops out, your Worker will contact you on your personal phone number to continue the session.

If you do not answer, we will contact your nominated parent/guardian/support person via phone as a safety measure.

If we have serious concerns for your welfare, we will consider whether we need to involve emergency or crisis services to check in and support you.

What are the benefits of a Telehealth appointment?

Telehealth appointments allow for a reduced waiting time to see our service. It also means you don't have to travel to our service and can engage in physical distancing and stay at home, self-isolating. Telehealth assists us to better look after you ‘remotely’ in what we realise can be a difficult time for many.

What are the risks of a Telehealth appointment?

A phone or video consultation may not be exactly the same, and may not be as complete as a face-to-face service. You could also run into some technical problems that affect phone/video sessions on occasions. headspace uses systems that meet recommended standards to protect the privacy and security of Telehealth visits and are in accordance with the Australian Privacy Act and Australian Privacy Principles. Any internet based service carries an inherent risk from unauthorised access. The security measures in place mitigate this risk, but it does exist.

What costs are involved?

Calls via phone will be free unless we inform you otherwise. A typical ‘data’ cost to you for a video Telehealth session will be approximately 1 GB per 60 minutes.

Please ensure you have enough data on your device or desktop for a video Telehealth based session to be conducted for the duration of the required appointment. If this will cause difficulties for you please let your worker know.

If you do not have enough data for a video Telehealth session, will be provided with the option of a phone based appointment or a face to face appointment.

Telehealth sounds strange, what if I'm not comfortable with it?

For some people, it can be strange at first, however your Worker will help you feel comfortable and become familiar with the process. Phone and video services can be a positive experience, as people may feel less self-conscious. If you’re not comfortable, let your clinician know. Once they understand your challenges they’re much better placed to address them and support you to access sessions in a way that works for you. This could include a follow up face-to-face visit, a Telephone appointment (without video) or trying a second video Telehealth visit after some problem solving or adjustments to suit you.

You may change your mind and stop using Telehealth appointments at any time. This will not make any difference to your right to ask for and receive alternative health care services from headspace.

What about confidentiality and privacy?

We will not record or store Telehealth appointments.

Your rights to confidentiality and privacy will always respected. headspace will not disclose your private information unless we have your consent to do so, or are authorised or required to by law. 

If we have concerns there is a risk to the safety of you or others, we will need to act on this, and this may involves sharing your details with others.

Please refer to the Privacy Collection Notice and Privacy Policy on our website for more details.

If you have any concerns about our policies and procedures relating to Telehealth or would like to lodge a complaint or concern you may do so at any stage by contacting us at headspace Adelaide on 1800 063 267 or info@headspaceadelaide.org.au

 If you have any questions or concerns about using Telehealth, please contact us at headspace Adelaide on 1800 063 267 or info@headspaceadelaide.org.auau

Please note

The latest medical information is changing on a daily basis. If you suspect you are at risk, or would simply like to understand COVID-19 more, please visit the Department of Health’s website health.gov.au

When should I get help?

If you ever feel unable to cope because of overwhelming or intense emotions, or if you have any thoughts of harming yourself, then ask for help immediately.

National 24/7 crisis services

Lifeline: 13 11 14 or lifeline.org.au

Suicide Call Back Service: 1300 659 467 or suicidecallbackservice.org.au

beyondblue: 1300 224 636 or beyondblue.org.au

Additional youth support services 

headspace: visit headspace.org.au to find your nearest centre or call headspace on 1800 650 890

Kids Helpline: 1800 55 1800 or kidshelpline.com.au

ReachOut: reachout.com.au

SANE Australia: 1800 187 263 or sane.org

 
Talk with a trusted adult, such as a parent, teacher, school counsellor or find out if there is a headspace centre near you.

Speak to your local doctor or General Practitioner (GP) and help make a plan for your recovery. Or you can search for a health service and GP on healthdirect.

Please note headspace Adelaide services have been modified due to the current COVID-19 situation. Visit our news section for all of the latest updates.

The headspace Adelaide Primary Platform offers short-term, early intervention counselling support for young people going through a tough time or worried about their mental health. There is no cost to access our service. 


To book an Access Appointment with our Primary Platform, please call the centre on 1800 063 267, or you can complete our Online Community Referral Form or print a paper based Community Referral Form here . Alternatively, you can arrange a Mental Health Treatment Plan (MHTP) from your GP/Doctor, which can be faxed to us. 

Our counselling team can help with:

  • Mental health (such as depression, anxiety etc)
  • Situational support (such as stress, relationship issues, bullying etc)
  • Work and study support
  • Drug and alcohol issues 

Information on how to refer to headspace Adelaide is further below.

The headspace Adelaide centre has been designed and developed with young people to ensure it is a welcoming space - you can listen to music, charge your phone, grab yourself a hot/cold drink or a snack, read a book from our book swap and chill out before your appointment.

Just before each appointment, we will provide you with a survey that you can complete on one of our iPads - the survey is important as it allows you to give us some background information about you, keeps track of your wellbeing and allows you to provide us with some feedback. 

If you are a young person wanting counselling support:

You can phone headspace Adelaide on 1800 063 267 and ask to speak to one our of Duty Workers or you can complete our Online Community Referral Form. In most circumstances they will arrange what we call an Access Appointment, which gives us a background of what is going on for you and establishes a pathway for what support you need from our counsellors and/or other services. Generally we can book an Access Appointment within two weeks, however waiting times may vary depending on demand periods. 

If you are not keen to speak to us over the phone, you are welcome to ask someone else to call headspace Adelaide on your behalf to arrange your Access Appointment. 

Alternatively, you can also visit your GP/doctor and ask them to complete a Mental Health Treatment Plan (MHTP) when you visit them. They can then fax the MHTP to our centre on your behalf. Please note that when making your appointment with your GP/doctor you should flag that you would like to have a MHTP created, as they will likely require a longer appointment time for this. If you have a Medicare card, Medicare will cover some or all of the cost of care planning by a GP/doctor. Your GP/doctor should tell you what costs (if any) are involved when you agree to make a Mental Health Care Plan. If you need further information about Medicare, or how to get a Medicare card, you can visit medicare.com.au or a nearby Medicare branch.

If you know a young person who needs counselling support:

Anyone (including family, friends, doctors, school workers and community organisations) can make a referral on behalf of a young person that they are concerned about. Referrals can be made by phoning headspace Adelaide and asking to speak to one of our Duty Workers. In most circumstances, the Duty Worker will arrange an Access appointment for a young person. Generally we can book an Access Appointment within two weeks, however waiting times may vary depending on demand periods. 

As an alternative to phoning us, you can complete our Online Community Referral Form or print a paper based Community Referral Form here which you can complete and fax through to us on 1800 632 193

GPs/Doctors can refer directly by providing headspace Adelaide with a Mental Health Treatment Plan (MHTP), this can be faxed to us on 1800 632 193.

It is important to note that attendance at headspace Adelaide is on a voluntary basis, we encourage you to speak with the young person prior to making a referral on their behalf.

Also note that the headspace Adelaide Primary Platform is funded to provide short-term, early intervention for high prevalence, mild to moderate mental health issues. If you are unsure if headspace Adelaide is the right service for your young person, we recommended giving us a call on 1800 063 267 and speaking to one of our Duty Workers prior to making the referral. 

Early Psychosis

Please note headspace Adelaide services have been modified due to the current COVID-19 situation. Visit our news section for all of the latest updates.

headspace Adelaide's Early Psychosis program ensures the provision of early intervention, responsive, and recovery focused care for young people who are at high risk of or are experiencing a first episode of psychosis.  This is based on the Early Psychosis Prevention and Intervention Centre (EPPIC) model of care.

You can refer to the Early Psychosis team by calling headspace Adelaide on 1800 063 267, or you can complete our Online Community Referral Form or print a paper based Community Referral Form here

Eligibility for the program will be determined following comprehensive assessment by the Early Psychosis team. If young people are not eligible for the program, the team can recommend and/or link the young person to an appropriate service provider. We have a triage system, which prioritises young people who are unable to access other appropriate services.

 

Download the factsheet on Psychosis here


Psychosis can have a significant impact on young people and their developmental trajectory. Through the provision of holistic and assertive case management, the Early Psychosis team aims to restore or reduce the impact of psychosis on the young person and their family.

 

What are the features of the Early Psychosis program?

The team deliver services to young people and their families: 
Monday to Friday from 8:30am to 8:00pm
Saturday, Sunday, Public Holidays from 9:00am to 5:00pm


Young people who are eligible for the Early Psychosis program will be able to access the following components:

  • Assertive Case Management
  • Psychiatry reviews and medical support
  • Psychological Therapy
  • Family Work
  • Functional Recovery, including groups, vocational and peer support 

Eligibility Criteria: 

  • 12-25 years old
  • experiencing their first episode of psychosis,

OR

  • at risk of developing psychosis, including young people who are reporting a decline in functioning and a family history of psychosis, brief psychotic symptoms, or symptoms of psychosis at reduced intensity. 

Exclusion Criteria:

Young people who;

  • have had more than 12 months of treatment for psychosis by another mental health service, private psychiatrist or General Practitioner (including consistent treatment with anti-psychotic medication).

 

The Early Psychosis program can accept referrals from any source, (including self-referral, family, friends, teachers, counsellors, Doctors, Psychologists and/or Psychiatrists). Young people and their families do not need a special referral to make contact with headspace Adelaide or the Early Psychosis program.

 

NOTE: Eligibility for the program will be determined following specialist assessment by the Early Psychosis team. Contact the team on 1800 063 267 with any queries or to make a referral.

 

Multi-Disciplinary Clinical Team 

The Early Psychosis team have a specially trained multi-disciplinary workforce to support young people with early psychosis and their families/carers. The team includes Psychiatrists, Psychologists, General Practitioners, Social Workers, Occupational Therapists, Mental Health Nurses, Vocational Guidance Counsellors, as well as a Family Peer Worker and Peer Workers. 

Clinicians working in this unique early intervention and prevention program offer an ‘assertive outreach’ to young people who are at high risk of developing Early Psychosis or have had a first episode of Early Psychosis. Young people and their families can be seen in their home, at school, work, TAFE, university, café, or wherever feels most comfortable for them. 

Early Psychosis Program Video

This section is for new clients accessing headspace Adelaide services for their first appointment.

Welcome to headspace Adelaide! We have some important documents for you to read and some useful resources. 

 

Feel free to also visit headspace Spaces, which give you a place where you can collect and manage resources to build you own personalised mental health toolkit. 

 

At headspace Adelaide we are constantly looking for ways in which we can improve our services. If you have you any compliments, complaints and/or suggestions about our services, then our team would like to hear from you.

You can fill out an online feedback form, or give us a call on 1800 063 267.

Please note headspace Adelaide services have been modified due to the current COVID-19 situation. Visit our news section for all of the latest updates.

headspace Adelaide has youth-friendly doctors (GPs) based at our centre throughout the week. 

Appointments are confidential, offered at no cost and are bulkbilled through Medicare. The clinic is open to all young people aged 12-25 years, with no formal referral required. 

You can see our doctor if you are:
- Unwell or sick
- Have health questions or concerns
- Need a health check 
- Want to talk about your mental health, general health or health lifestyle
- Need a Mental Health Care/Treatment Plan

To arrange your appointment, phone our team on 1800 063 267

Please note headspace Adelaide services have been modified due to the current COVID-19 situation. Visit our news section for all of the latest updates.

headspace Adelaide is committed to youth, family and friend participation. In the eyes of our centre, young people are the experts when it comes to youth health issues. We currently have volunteers covering four groups:

headspace Adelaide Youth Reference Group (hAYRG) 

hAYRG is a diverse team of young people aged between 16 and 25 years old, that attend and coordinate events in addition to providing consultation and guidance to the staff of headspace Adelaide in order to maintain the centre's youth focus.

Applications now open!

For more information and to apply, please click the below button: 

Submit YRG Application

headspace Adelaide is on the lookout for young people aged between 16 and 25, who are passionate about mental health and would like to volunteer at our centre on Wakefield Street.

Joining the existing Youth Reference Group (YRG), new volunteers will be part of a diverse team that attend and coordinate activities in addition to providing consultation and guidance to the staff of headspace Adelaide.

Applications close Monday June 8, 9am.

Talkin’ About Your headspace Youth Ambassadors (TAYhYA) 

TAYhYA includes members aged between 18 and 25 years old, who are enrolled at university or involved with sports clubs.  Their role is to present at schools, sports clubs and other community members about headspace and introduce mental health concepts, including how to maintain a healthy headspace. The program also includes in-house orientation sessions with new young people who are referred to headspace Adelaide for counselling. The orientation sessions are non-clinical, Ambassadors will welcome clients to the service by providing an overview of what to expect at headspace, a tour of the centre and provide helpful tips and resources to use in between appointments.

Currently there are no vacancies for the Youth Ambassadors, however if you are interested in future recruitment, please express your interest via info@headspaceadelaide.org.au and we will keep you posted.

headspace Sessions Radio (Adelaide) - Podcast

This is a passionate volunteer creative group, made up of 14 people who curate, present and edit content for each of the podcast episodes. Each episode features topical content that is handpicked by the young creative team as well as special guests, experts and practical advice delivered in an educational, engaging and inspirational format.

Currently there are no volunteer vacancies for headspace Sessions, however if you are interested in future recruitment, please express your interest via info@headspaceadelaide.org.au and we will keep you posted.

headspace Adelaide Family and Friends Reference Group (hAFFRG) 

hAFFRG is a diverse team of people who support, or have supported, young people aged between 12 and 25 years old with mental health issues. The hAFFRG attend meetings and coordinate events in addition to providing consultation and guidance to the staff of headspace Adelaide in order to maintain the centre's youth focus and ensuring the centre remains supportive of those supporting young people with mental health issues.

Currently there are no volunteer vacancies for headspace Family and Friends Reference Group, however if you are interested in future recruitment, please express your interest via info@headspaceadelaide.org.au and we will keep you posted.

The aims of our volunteer groups are to:

  • Reduce the stigma surrounding mental health
  • Encourage early help seeking
  • Improve mental health literacy
  • Improve the knowledge of where to access youth specific information and resources of services headspace offer to young people, family and friends, carers, professionals and academics working in the youth and health sector
  • Promote early recognition of mental health issues among teachers, family and friends and support staff
  • Create partnerships with local organisations and members of the community
  • Create conversation locally
  • Strengthen the headspace brand

Forums and Focus Groups for Young People

Our volunteers are recruited for their passion about mental health and issues facing young people. If you are holding a forum or focus group and would like headspace Adelaide’s volunteers to participate and provide their views, please send through your email enquiry to info@headspaceadelaide.org.au .

Student Research/Assignment Assistance

We understand that students are keen to know more about headspace Adelaide and the services we offer. If you are interested in interviewing one of our team members for information about headspace to be included in your assignment, please send your assignment cover sheet and interview questions to be reviewed to info@headspaceadelaide.org.au 

Important notes to students:

  • Interviews are open to all Secondary, Tafe and University students
  • We cannot participate in last minute requests, so please ensure you allow a few weeks to process your request
  • All interviews must be done face-to-face and will include a behind the scenes centre tour
  • Pending your interview questions and topics, from time-to-time we may recommend one of our organisation partners for you to interview in place of headspace Adelaide
  • Interview questions must be based only on headspace services
  • In high demand periods we may organise once off group interviews instead of one-on-one interviews with one of our team members
  • Due to time and resource constraints, we cannot respond to all interview requests

Please note headspace Adelaide services have been modified due to the current COVID-19 situation. Visit our news section for all of the latest updates.

The TAYhYA program is a unique peer based program. Young volunteers attend secondary schools and sports clubs to facilitate interactive mental health workshops to increase capacity of young people, which gain awareness and knowledge of mental illness, services available, how to support a friend going through a tough time and how to reduce the stigma around mental health.

To assist with demand, headspace Adelaide manages workshops via a round application system. Workshops will only be offered to secondary schools and sport clubs who apply via the headspace Adelaide TAYhYA EIO process (which is currently open). The TAYhYA program cannot accept requests for specific dates and times. For any questions regarding the EOI process, please contact headspace Adelaide via info@headspaceadelaide.org.au 

Our current EOI process is currently closed. 

TAYhYA are volunteers that represent headspace Adelaide, which is located at 173 Wakefield Street, Adelaide, South Australia.

The TAYhYA program facilitates 40-60 minute mental health workshops directly to secondary school students or sports club members.  

The peer-based mental health workshops cover:
- General headspace information
- Mental health information, including myth busting
- Tips for a healthy headspace
- How to support a friend
The TAYhYA program also offers a separate workshop that focuses on:
- Tips for managing stress

The TAYhYA program generally aims to provide each workshop to a minimum of 30 young people and a maximum of 100. The workshops also utilise an interactive audience clicker system, information slides, videos and group activities.  The workshops are provided free of charge, however are solely facilitated by
headspace volunteers, who are young people enrolled at university – so workshops are subject to their availability. 

NOTE: Only secondary schools identified by headspace Adelaide as being in closest proximity to the centre are eligible to apply for the headspace Adelaide program. If you are not within proximity, you will be referred to your nearest headspace centre. 

Expression of Interest applications are reviewed at the first Wednesday of the month after the closing date. 

Note for young people wanting to apply to volunteer with the TAYhYA program, the next intake will be mid-2020.

Community Engagement and Resource Requests

Please note headspace Adelaide services have been modified due to the current COVID-19 situation. Visit our news section for all of the latest updates.

headspace Adelaide actively participates in the community to promote positive mental health.

If you would like us to come along to your event, workshop or have us donate headspace resources to your organisation, please send your email enquiry to info@headspaceadelaide.org.au . Please allow for a minimum of two weeks to process your request and note that due to capacity limitations, we cannot fulfil all request.

Our Youth Reference Group reviews all incoming community engagement and resource requests.

Partnerships, Donations and Fundraising

headspace Adelaide is always looking to partner with community and corporate organisations, headspace Adelaide accepts support on both a large and small scale. There are a number of ways that an organisation can support the work of headspace Adelaide:

  • Make a donation to support the work of headspace Adelaide. You can make donations to the centre directly, contact on 1800 063 267 or info@headspaceadelaide.org.au for more details.  
  • Hold a fundraising event
  • Get involved in an ongoing partnership
  • Support headspace Adelaide in-kind
  • Sponsor a headspace Adelaide event
  • Start a workplace giving scheme to support the work of headspace Adelaide

To discuss any of the above options, please call headspace Adelaide on 1800 063 267 or email us on info@headspaceadelaide.org.au